Services and Support

Being industry professionals, we’re here to help you every step of the way. We provide all promotional and guidance material, and can aid in software change management implementation.

Our services and support offerings are based on the following guidelines:

Low cost alternative to your own custom build.

Increase employee engagement and reduce social isolation.

Streamline the on-boarding process with critical information.

Promote internal opportunities, news, events and engagement from non desk employees.

You own your data.

To find out more about the service and support we offer, contact us! we will be happy to meet with you and understand your needs.

Training

Part of our licence and set up fee includes full in person training support for key users and setup for site personnel. We will provide training documentation and guides,  as well as promotional material to get your users onboard faster.  This is inclusive of 24/7 support from our local help centre and software upgrades and security protection.

Support

The Mobile App is cross platform (IOS and Android) and is designed as a white label concept to be adapted for branding and colours to suit different corporations and companies and is adaptable to suit the different functional requirements of each company, corporation or camp site.
Administered from a desktop platform it enables operation and administration by local/remote admin or alternatively can be customised and edited to enable access by “super users” (eg. owners or external IT/ sales support).

User Optimisation

  • User Optimisation
  • Improvement iterations
  • Admin and user training
  • Recurring version upgrades
  • Security Management
  • Server & Hosting (SASS)
  • Repository Service (Git)
  • Web Deployment
  • Scalable
  • Backup / Restore / Recovery
  • Server based in Australia
  • Fully maintained dedicated platform
  • Secured by LetsEncrypt SSL
  • Firewall
  • Server Monitoring
  • Support and Maintenance
  • Clearly defined SLA (with guaranteed response times)
  • 24/7 on call emergency support
  • Helpdesk during business hours
  • Fully managed release environment – development, staging and production
  • Bug fixes
  • Automated bug detection
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